customer satisfaction

"Sir, the only difference between the Reduced Fat blueberry muffins and regular blueberry muffins is the lack of sugar on the former", said Assistant Manager J.
As the perplexed but satisfied customer walked away, I approached J. I have baked muffins before, and I know the simple procedure quite well. You go into the freezer, you get the frozen muffins, bring them back, put toppings on them, and stick them all into the oven. The stage of putting the toppings on the muffins is how sugar gets to the ones labelled "Blueberry" but not to the ones that say "Reduced Fat Blueberry" on those little muffin wrapping papers. It's just how we do it.
"J., did you just tell the customer that there is no difference between the two muffins?"
"There isn't", confirmed J. "They're all healthy".
"Right...I realise that", said I, as I thought to myself that they aren't any healthier than the doughnuts we sell. "But...", and the idea consumed me as I was unable to express it - it just seemed too obvious. The muffins came labelled differently, how could they be exactly the same? Surely, Corporate wouldn't be that dumb.
"But, J.", I tried again, "They are labelled individually. They must be made up of different ingredients. Otherwise, it's a lie."
"No, Oleh, the sugar is what makes them fatty. You see, the RF blueberry doesn't have sugar, so they are less fatty." J. was getting irritated.
Amazed at hearing this, I blurted out:
"Sugar and fat don't correlate though. Just 'cos something is sweet, doesn't make it fatty."
"Uhh, yeah, it does, " attacked J. in a quarterback manner.
"Soda has tons of sugar, but no fat in it", said I, feeling slightly idiosyncratic.
"Yeah, it does."
"Soda? No... It has no fat!"
"Why don't you go get a bottle of soda from the freezer and show me, OLEH?", and with those words she walked away."Why do you people always HAVE TO PROVE everyone else wrong?!", I heard her voice muffle through the walls.
I went over to the cooler, calmly got out a Mountain Dew and brought it to J. half satisfied at the upcoming resolution.
Unfortunately, however, J. seemed suddenly busy calculating something very fiercely. So much so that she didn't have the time to care about such pretty things as saturated fats and sugar levels. So i set the bottle on her table and went back.
I decided not to mention the fact that skim milk looks and tastes very much like the 2% milk that we have recently received a huge shipment of, and that the general manager P., who has worked with the company for ages, made me cover the wheat bagels in oats and bake them instead of baking the multigrain bagels, even though we had both kinds available. He could not understand the difference.
And yet, I get in trouble for not grinning to every customer. Customer satisfaction, they say, is key.